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Nikki Charles, M.A. - Executive Director
Nikki joined the Hero Dogs staff in May 2018. Prior to that, she co-founded and worked as a co-executive director at Network for Victim Recovery of DC (NVRDC), a comprehensive crime victim services organization serving Washington, DC, for six years. In that capacity, she oversaw operations, advocacy, case management and therapeutic support for victims of all crime types, including a 24-hour on call sexual assault crisis response team. She is passionate about helping those who experienced trauma recover using the most progressive and effective treatments and programs available. Prior to founding NVRDC, she was the Administrator of Victim Services for the Criminal Injuries Compensation Board in Maryland. She has received two Governor’s Citations for Excellence in Victim Services. Under her leadership, NVRDC’s case management team was honored with a Navy Award of Group Merit, for NVRDC’s response to the 2013 mass shooting at the Navy Yard. She was also a full time faculty member at American Military University for a decade. She is a master’s level trained grief counselor who received her B.S. from Shepherd College and her M.A. from Hood College.
Barbara Ramundo, M. Ed. - Deputy Director
Barbara joined the Hero Dogs staff as Deputy Director in August 2013. Barbara has extensive experience in the nonprofit sector, having served as the executive director of a Montessori school, development director at a special needs adoption agency and at a leading anti-hunger organization, an independent fundraising consultant to over 75 nonprofit organizations, and, most recently, as an executive recruiter exclusively for the nonprofit sector. Barbara’s love of dogs and desire to work with an organization that focuses on their uniqueness and their incredible skills and abilities led her to seek out Hero Dogs. Barbara’s roles at Hero Dogs include publicity and marketing, community and veteran outreach, and development. Barbara shares her home with a Labradoodle and a chihuahua mix. Actually the chihuahua shares her home with Barbara.
James Bruland - Operations Manager
James joined the Hero Dogs staff as Administrative Assistant in September 2012, becoming the organization’s first hired staff member, after ten years of working in administrative jobs at other organizations. He was thrilled to find a position where he could support an organization that works to help those in need, and delighted to find himself in an office where canines frequently outnumber humans. He and his wife, Jessica (a Hero Dogs volunteer) live near Frederick, MD with two cats (Heidi and Moses) and three rabbits (Saffron, Coriander, and Chinchilla (who is not a chinchilla)). The dog he borrowed for the picture is his absolute favorite Hero Dogs, Teddy, although just about every Hero Dog is also his absolute favorite Hero Dog.
Anne Factor - Development Associate & Event Coordinator
Anne joined the Hero Dogs team in March, 2018 as the Development Associate and Event Coordinator. Originally from Richmond, VA, she moved to Northern Virginia in 2010, and has finally crossed the river to beautiful Brookeville, MD, in order to support Hero Dogs and the heroes they serve. Although her background was predominantly in marketing and communications, the work she did coordinating and promoting events in those positions exposed her to many nonprofits, which inspired her to apply to Hero Dogs. As Development Associate, Anne helps nurture donor relationships and devises creative ways to show appreciation for all of Hero Dogs’ wonderful supporters. As the Event Coordinator, Anne acts as the primary contact person for requests from the public for Hero Dogs to participate in events or provide demonstrations. Anne does not remember ever living without one to five animal(s), even in college when a complete stranger knocked on her door and asked her to keep a kitten for one night to “sort some things out” and then never came back for it. She is also extremely gullible.
Jennifer Lund, Ph.D. - Founder & Program Director
Jennifer is a former research scientist with experience at the University of Michigan, Medtronic Inc., and IBM. She specialized in neural prostheses – electrode arrays implanted in the brain to control prosthetic devices such as an artificial eye, ear, or limb. Her research interests coupled with her love for dogs led Jennifer to start Hero Dogs, Inc. She is passionate about providing service dogs to people who deserve them most but often go unnoticed: our nation’s Veterans with disabilities. Jennifer is a “dog expert” having raised and trained dogs all her life, including assistance dogs for Leader Dogs for the Blind and Guiding Eyes for the Blind, Inc., and canines for the Connecticut State Police. Other previous experience includes certification by the Certification Council for Professional Dog Trainers; ownership and operation of a highly successful dog agility and obedience business in Montgomery County, MD; serving as an instructor for Kutztown University’s Level II Canine Training and Management Program; membership in the Association of Pet Dog Trainers; and service on the Board of Directors for the Massachusetts Institute of Technology (MIT).
Mike Clancy, LCPC, LCADC - Director of Applicant & Client Services
Mike joined the Hero Dogs staff as the Director of Applicant and Client Services in March 2018. He has extensive experience as a licensed clinician in mental health and substance abuse services and has served in the military in both the United States Air Force and the Maryland Army National Guard. Mike is originally from New York City but has lived many places because of his military career. He has been a program director in various mental health programs in a variety of behavioral health settings. He has a B.S. from the University of Maryland in Psychology, a MAED in Counseling from Northern Arizona University, a M.A. from West Virginia Graduate College (now Marshall University Graduate College) in Diagnosis and Intervention, and a M.DIV. from Liberty University in Military Chaplaincy. He has volunteered with a number of organizations such as the Howard County Police Department, Team River Runner, and Team RWB.
Becca Cooper, CPDT-KA - Trainer
Becca, a native of upstate New York, is a graduate of SUNY Cobleskill in Animal Science. She is a certified dog trainer, CPDT-KA, who first came to Hero Dogs in January 2012 to do her senior year internship. As an intern, she supervised the kennel volunteers, cared for the four dogs then at the facility, assisted with classes, and learned new service dog training skills. After graduating in May 2012, Becca took a position at a local animal shelter. However, she missed the Hero Dogs she had spent four months living with too much, and she returned to Hero Dogs that fall as our Kennel Manager. In June 2018, Becca handed off the Kennel Manager duties to Sabina and became a full-time trainer dedicating her time to working with the advanced training of dogs at our facility, puppies still with their puppy raisers, and Hero Dogs Teams. Having previous experience as a volunteer instructor at a therapeutic riding program, Becca enjoys coming to work every day on a horse farm, and sometimes tries to sneak extra cats into the kennel.
Sabrina Dorsey - Kennel Manager
After volunteering for nearly a year, Sabrina joined the Hero Dogs staff as a Training Program Intern in January of 2018; she is now the Kennel Manager. Sabrina recently graduated from Towson University, majoring in psychology and animal behavior. While continuing to learn about service dogs and training, as well as other aspects of working at a nonprofit, Sabina will be doing all of the training, scheduling, and day-to-day supervision of kennel volunteers, as well as keeping the kennel operating smoothly. Sabrina lives with a Flat Coated Retriever named Lucky.
Kiernan DuChene - Program Assistant & Volunteer Coordinator
Kiernan joined the Hero Dogs staff as Program Assistant in September of 2016, working with both Veteran applicants and Puppy Raiser volunteers, eventually managing all incoming volunteers. This followed a couple of years of volunteering with the organization, first as one of the Puppy Raisers of Hero Dogs Coach Joe Palone and later, an administrative volunteer. Hero Dogs has become a family affair as her husband, Bryan, who shared puppy raising duties, is now a board member. Native to the mid-Atlantic, but raised in Oregon, Kiernan is a former Navy Linguist, has a B.A. from University of Maryland –University College in English as well as credentials in French and Russian. Kiernan has volunteer experience with a variety of organizations, MOMS Club, Santa Clarita Autism Asperger Network and various PTAs in both in Maryland and California. Hero Dogs at work make this possibly the best job ever.